An Interactive 5-Day Training Course
Communication Skills and Customer Service Strategies
Elevating Service Excellence in Saudi Arabia
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| Date | Venue | Fees | |
|---|---|---|---|
| 04 - 08 May 2026 | Riyadh - Saudi Arabia | $ 5,950 | |
| 03 - 07 Aug 2026 | Dammam - Saudi Arabia | $ 5,950 | |
| 12 - 16 Oct 2026 | Riyadh - Saudi Arabia | $ 5,950 | |
| 21 - 25 Dec 2026 | Jeddah - Saudi Arabia | $ 5,950 |
In the rapidly evolving logistics industry, effective communication and exceptional customer service are pivotal to maintaining a competitive edge. This comprehensive five-day training training course is meticulously designed for one of Saudi Arabia’s leading logistics organisations, focusing on enhancing the skills of call centre agents and senior specialists who manage diverse customer interactions, including airline enquiries.
Participants will delve into advanced communication techniques, explore the role of emotional intelligence (EQ) in customer engagement, and examine innovative service strategies. The Communication Skills and Customer Service Strategies training course integrates best practices from various industries, ensuring a holistic approach to customer service excellence. Through interactive role-plays, real-world case studies, and scenario-based activities, attendees will gain practical experience to build confidence, elevate their performance and contribute to the organisation's success.
This GLOMACS training course will highlight:
At the end of this Communication Skills and Customer Service Strategies training course, participants will:
This training course will be tailored for attendees who are:
This training course will help the organisation:
This training course equips participants with practical tools and skills to elevate their personal effectiveness and professional growth.
Participants will:
This GLOMACS training course will be tailored for attendees who are:
No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.
No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.
Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.
Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.
GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.
Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.
Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.
Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.
Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.
Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.
