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Market Research and Intelligence

An Interactive 5-Day Training Course

Market Research and Intelligence

Using Actionable Intelligence for Strategic Advantage

NASBA
Classroom Schedule
Date Venue Fees
22 - 26 Jun 2026 Dubai $ 5,950
05 - 09 Oct 2026 Abu Dhabi $ 5,950
16 - 20 Nov 2026 London $ 5,950
Online Schedule
Date Venue Fees
01 - 05 Jun 2026 Online $ 3,950

Introduction

This Sales & Marketing training course on Market Research and Intelligence is designed to give marketing professionals the marketing tools they need to increase sales, get maximum return from marketing dollars, and strengthen customer loyalty. Market research describes what is occurring as it occurs, so you can react tactically. Market intelligence provides situational insight and interpretation, so that you can anticipate strategically. This training course will help you gain familiarity with both fundamental and state-of-the-art market research design and analysis techniques and procedures. You'll learn how to identify the underlying business issues, design the research programme, collect the data, and analyze the results.

Simply stated, market intelligence uses multiple sources of information to create a broad picture of the company's existing market, customers, problems, competition, and growth potential for new products and services. The competitive advantages afforded by market intelligence are manifold and the risks of not investing in such data can be huge. The core learning objectives in this Sales & Marketing training course on Market Research and Intelligence will be especially beneficial for delegates who are responsible for planning sales and marketing initiatives to increase revenue growth.

This GLOMACS Market Research and Intelligence training course will highlight skills to:

  • Develop marketing strategies to build and sustain a competitive advantage in the marketplace
  • Use marketing research to increase sales and customer satisfaction
  • Describe the different marketing research data collection methods
  • Translate essential business challenges into cogent research objectives that are tied to specific action steps
  • Identify the appropriate use of, advertising, sales promotions, and Internet-based communications when developing an integrated marketing campaign

Objectives

At the end of this Market Research and Intelligence training course, you will learn to:

  • Understanding the power of market intelligence and how it incorporates marketing research
  • Quickly and accurately interpret your customer’s nonverbal communication
  • Conduct a SWOT Analysis to identify business development opportunities
  • Analyze current market research trends and best practices
  • Differentiate among the many questionnaire design formats based on survey requirements
  • Develop a marketing research and intelligence strategy to achieve marketing objectives

Training Methodology

This Sales & Marketing training course on Market Research and Intelligence encourages delegate participation through a combination of lectures, group discussion, practical exercises, case studies, video clips, and breakout sessions designed to reinforce new skills. 

Organisational Impact

Major benefits to the ogranisation include:

  • Maximize your brand’s value to realize a higher level of customer engagement
  • Integrated and streamlined marketing approach
  • Increased revenue growth from improved market research
  • Greater market penetration for products and services
  • Higher level of customer satisfaction
  • Integrated social media and traditional marketing approach

Personal Impact

Participants will gain the following significant benefits:  

  • Improved marketing and selling skills
  • Improved ability to implement and realise specific goals
  • Understanding of the concepts and procedures necessary to be an effective marketing researcher
  • Greater confidence as a marketing professional
  • Improved productivity and adherence to quality standards
  • Increased job satisfaction

Who should Attend?

This Sales & Marketing training course on Market Research and Intelligence is for anyone who desires to expand their expertise in marketing best practices, policies and procedures. Delegates do not require any previous marketing experience to benefit from this training course.

This GLOMACS Market Research and Intelligence training course is suitable to a wide range of professionals, but will greatly benefit:

  • Chief Marketing Officers
  • Marketing VPs
  • Marketing Directors / Managers
  • Market Research / Intelligence Professionals
  • Customer Relationship Managers
  • Sales Managers
  • Brand Managers
  • Business Owners
Course Outline
Day 1

Marketing to the “Voice of the Customer”

  • What Customers Expect from Your Organisation?
  • Benefits of Encouraging Customer Feedback
  • Listening and Questioning Skills Development
  • How to Give and Receive Constructive Customer Feedback
  • Interpreting Your Customer’s Nonverbal Communication Gestures
  • Marketing to the Four Customer “Buying Styles”
Day 2

Key Elements of Market Research and Intelligence

  • Difference between Market Research and Intelligence
  • Product Lifecycle
  • 4 Ps of the Marketing Mix
  • SWOT Analysis
  • Market Segmentation Strategies
  • Social Media Marketing Principles

 

Market Research Best Practices

  • Benefits of Market Research
  • Types of Market Research
  • Market Research Best Practices
  • Advantages and Disadvantages of Customer Focus Groups
  • Group Think

  

Day 3

Market Intelligence Best Practices

  • Benefits of Market Intelligence
  • Types of Market Intelligence
  • Benchmarking the Competition  
  • Converting Data into Market Intelligence
  • Data Analysis to Identify Trends
  • How to Use Market Intelligence to Innovate More Effectively
Day 4

Customer-Focused Engagement Marketing Strategy

  • Best and Worst Customer Service Providers
  • Identifying Internal and External Customer Expectations
  • Customer Lifetime Value
  • Going the Extra Mile
  • Designing a Customer-focused Marketing Approach
  • Customer Service Recovery Techniques
Day 5

Putting Market Research Results into Action

  • Action Plan to Improve Marketing Effectiveness
  • Setting Marketing Goals for Continuous Improvement
  • Stakeholder Change Management Strategies
  • How to Turn Marketing Research into Action
  • Course Review and Assessment
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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