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Mastering Excellence: Strategic Quality Management and Business Improvement Techniques

An Interactive 10-Day Training Course

Mastering Excellence: Strategic Quality Management and Business Improvement Techniques

Integrative Strategies to Navigating the Path to Achieving Operational Excellence

NASBA
Classroom Schedule
Date Venue Fees
29 Jun - 10 Jul 2026 London $ 11,900
28 Sep - 09 Oct 2026 London $ 11,900
07 - 18 Dec 2026 Dubai $ 11,900

Full outline shall be posted soon.

For more Enquires, please call +971 44 250 700 or email us at: info@glomacs.sa

Course Outline

Module I: Strategic Quality Management: A Roadmap to Organizational Brilliance

Day 1

Quality Management – Where it Comes from & What it Does

  • The history of Quality
  • The place of Quality Assurance & Control
  • The origins and purpose of Quality Management
  • The meaning of Total Quality Management
  • Quality Management Systems
  • Organizational Excellence & the major Excellence Models
Day 2

The Strategic Quality Management Gap

  • The roles of Quality Management within the organization
  • Hoshin planning 
  • What Quality Management does not usually address
  • The needs for Strategic Quality Management
  • Doing an organizational gap analysis
  • How do we close the gaps?
Day 3

Understanding Strategy

  • The meaning of strategy
  • What is organizational strategy?
  • The organization’s strategy function
  • Mintzberg's 10 Schools of Strategic Thought
  • Developing Strategic Quality Management
  • Creating a Strategy Map
Day 4

The Key Components of Strategic Quality Management

  • Focus on Customer value
  • Leadership
  • The Strategic Quality Management  System
  • Strategic quality planning
  • Culture, people’s participation and partnership
  • Information management, improvement and managing change
Day 5

Changing Your Focus

  • What needs to be done & how
  • Building a plan
  • Implementation
  • Addressing the Challenges, ‘If I was you, I wouldn’t start from here’
  • Course Review

Module II: Business Improvement & Quality Techniques

Day 6

What is Business Improvement?

  • Identifying the potential for business improvement
  • The role of Quality
  • Continuous Improvement
  • Total Quality Management
  • Project by project improvement
  • Benchmarking
Day 7

Key Business Improvement Approaches & Quality Tools

  • Organisational Excellence
  • Kaizen
  • Process Improvement & Teamwork
  • What is the Lean Enterprise?
  • Applying the 5 or 6 Lean Principles
  • Theory of Constraints
Day 8

Becoming Lean

  • Value Stream Mapping
  • The 7 or 8 Wastes
  • The 5 or 6 S approach
  • Simulation Exercise – Why are we inefficient?
  • Simulation Exercise – How do we improve?
  • Simulation Exercise – Lessons learnt
Day 9

Lean Six Sigma

  • The convoluted origins
  • The Six Sigma/Lean Six Sigma package
  • The Lean Six Sigma toolkit
  • Making sense of a process and associated data
  • LSS Project Management
  • The ISO 18404 & ISO 13053 International Standards
Day 10

People in Improvement

  • The need for Cultural change
  • Leadership for change
  • Creative thinking tools
  • Need for a management system for business improvement
  • Review of training course
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Global Standards, Local Relevance

All Saudi GLOMACS training courses are developed in line with internationally recognised standards while remaining relevant to the professional expectations and working environments in Saudi Arabia.

This approach ensures participants benefit from globally benchmarked knowledge that can be applied effectively within Saudi-based roles, regional responsibilities, and international professional contexts.

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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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